Refund Policy

You may request a refund of fully unused credits within 14 days of payment being received. Refunds are issued to the originating bank account in the currency of the original order.

If part of an order has been spent, we refund the remaining balance at the price you paid per credit, minus any promotional discount already consumed on the used portion.

If a service fails technically or returns an unusable result, report it within 7 days with the job reference. We re-run the job at no cost or return the credits to your balance.

An order in the pending state has not been charged. You can cancel it by replying to the invoice email; no funds are collected and no refund is required.

Approved refunds are initiated within 5 business days. Bank transfer returns typically settle within a further 3 to 10 business days depending on your bank.

Email [email protected] from the address registered to the account, quoting your invoice number and the credit volume concerned.